Imperial Highline
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Dealership Sales Review
sales Rating
Great Customer Service
Written by 11/07/2018
onI purchased a truck from their Fredericksburg location and despite my problems (which I will review separate), I have to put in a good word for the sales staff at Imperial Highline, specifically Samuel Elian. To make a long story short (and not carry-on about my problems with the truck I purchased), I had to come back to Imperial to pick up my vehicle and Samuel, not even my salesman, overheard that I may come after hours and he volunteered to meet me on his own time so I can do this. I was really impressed because there was no benefit to him for offering this and I could tell it was simply out of kindness. In the end he came to meet me hours after he was off work which was a great help to me. I would strongly recommend working with him as I think he is genuinely kind and a wanting to provide great service- that can be very hard to find.
I am submitting this review along with the recommendation to use this service, solely for my experience with Samuel, whether I continue to recommend them has much more to do with how they choose to handle the problems with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes