Imperial Highline


Customer Reviews of Imperial Highline

3.7
Overall Rating
(3)
Recommend: Yes (2) No (1)
Write a review: Sales | Service
sales Rating

Great Customer Service

byirunfreeon 11/07/2018

I purchased a truck from their Fredericksburg location and despite my problems (which I will review separate), I have to put in a good word for the sales staff at Imperial Highline, specifically Samuel Elian. To make a long story short (and not carry-on about my problems with the truck I purchased), I had to come back to Imperial to pick up my vehicle and Samuel, not even my salesman, overheard that I may come after hours and he volunteered to meet me on his own time so I can do this. I was really impressed because there was no benefit to him for offering this and I could tell it was simply out of kindness. In the end he came to meet me hours after he was off work which was a great help to me. I would strongly recommend working with him as I think he is genuinely kind and a wanting to provide great service- that can be very hard to find. I am submitting this review along with the recommendation to use this service, solely for my experience with Samuel, whether I continue to recommend them has much more to do with how they choose to handle the problems with my purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
3 Reviews
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sales Rating

Great Customer Service

byirunfreeon 11/07/2018

I purchased a truck from their Fredericksburg location and despite my problems (which I will review separate), I have to put in a good word for the sales staff at Imperial Highline, specifically Samuel Elian. To make a long story short (and not carry-on about my problems with the truck I purchased), I had to come back to Imperial to pick up my vehicle and Samuel, not even my salesman, overheard that I may come after hours and he volunteered to meet me on his own time so I can do this. I was really impressed because there was no benefit to him for offering this and I could tell it was simply out of kindness. In the end he came to meet me hours after he was off work which was a great help to me. I would strongly recommend working with him as I think he is genuinely kind and a wanting to provide great service- that can be very hard to find. I am submitting this review along with the recommendation to use this service, solely for my experience with Samuel, whether I continue to recommend them has much more to do with how they choose to handle the problems with my purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Stay away

byStayawayon 10/30/2018

Purchased a vehicle (2013 G550 Mercedes) from this dealership in Sep 2018. The vehicle actually broke down on the way home from the dealership. I had it towed to Mercedes of Richmond where they informed me that whoever had replaced the oil pump actually put it on upside down as to why the vehicle broke down. Three weeks after my purchase the vehicle broke down again so I had to have the vehicle towed to a another dealership (Mercedes of Florence) where they informed me that the transmission needed to be replaced, at a cost of $10,700.00. Thank God I purchased a warranty from the credit union that financed the vehicle. When I purchased the vehicle the salesman (Mr Fahim Zamani) only gave me one key to the vehicle and stated that we would be receiving the spare key when we receive our permanent tags in the mail. I received my tags but no spare key. After several unanswered attempts to contact Mr Zamani inquiring about the spare key, I finally have put the ordeal to rest by speaking to someone named Peter who stated he was the sales manager who finally informed me that they had no spare key and I would have to have a Mercedes dealership cut a spare key. ($300 to $560.00) This dealership is not reputable and I most definitely would not recommend purchasing a vehicle from this dealership. The only reason I did is because the financial organization (USAA) had them on their car buying service, which I am sure they will be removing them soon.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

All way from Philadelphia

byPhillyon 09/29/2018

Great staff help me tremendously through the process told all my friends about their cars and great deals came all the way from philly and love my new Jaguar XJ thanks fahim

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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