Dulles Subaru

What follows is a timeline of what happened after I bought a Subaru from Dulles. The sales person was fine; it was the follow-up that was such a mess. Several people making mistake after mistake. No returned calls or emails. This was, by far, the worst experience I have had with any dealership in the 35 years I have been buying cars. I sent the manager of this dealership an (actually two) detailing my issues. He never responded. However, he must have gotten on the employee that was supposed to reply because they soon got back to me. Mr. Omar, I am having problems getting my license plates for a car I bought at your dealership June 24, 2017. I would like the name of the staff person who is handling the tags/plates so I can get a tracking number to see what the status is on the plates, which should have been sent by now. Please see the timeline below, which details several problems with this issue: 6/24/17: Flew to Dulles International airport in D.C./Virginia to buy a car. Paid ~$33,000 (with tax). Was told I would be signing a Power of Attorney for license plates. 7/11/17: emailed “Kayla” to find out what was going on with my tags. Kayla says she needs to send me PofA. I state I am going on vacation and my tags will expire while away 7/12/17: Kayla replies to my email and says she sent out power of attorney that the tag people need to get my license plates, next day air. 7/12/17: Received PofA , signed and returned to UPS same day 7/13/17: UPS verifies delivery, received by “Whiting” 7/19/17: Emailed Kayla and asked for another set of Temporary Tags. Told her I was going on vacation and would be out of state when the current tags expire. Kayla says she will overnight another set. 7/20/17: Received new set of temporary tags 7/25/17: While on vacation, Bank of America calls to tell me they have not yet received the title and were in contact with Dulles Motorcars, who said they have sent out a PofA for me to sign. Get confirmation from UPS that an item was delivered to home address (still out of state), assume it would be my license plates. 7/29/17: Get home from vacation and find a UPS envelope with ANOTHER PofA for me to sign. Could not drop off at UPS until Monday, 7/31/17. Realize they sent another PofA to home, when, if they had called or emailed, I could have told them I was not at my home address and could provide the vacation address to expedite things. Instead have to wait almost a week to get 2nd PofA in UPS. 7/31/17: Call name on (both) overnight envelopes: “Fleta”. She said she did not get the first PofA (UPS verified delivery to Whiting on 7/13/17). States she will get the 2nd PofA (that I just sent) and will take care of everything. 8/1/17: Called Fleta @ 2:30 and asked about 2nd PofA. She said she had not yet received it. I told her UPS verified delivery at 9:30 am (today), received by “Whiting.” Fleta says that is in another office and goes to check; says she has 2nd PofA. States she will get the paperwork together and send to tag people. It should take “about 3 or 4 days.” I calculate Monday 8/7/17: should be the latest I get my tags. Says that I should have been asked to sign PofA before I took possession of car (I had signed PofA then but says it was for something different). 8/8/17: No tags. Called Fleta (@ 11:30 am, N/A, left message to get the name of the person handling the license plates so I can get the tracking number. 8/8/17: Called Fleta @ 3pm, N/A, left message. 8/8/17: Fleta called back @ 4:30 and stated that (title/tag service) Beacon sent the information to the state of GA on 8/3/17, and it usually takes 4-9 business days for them to send the plates back to Fleta Potts, and then she would next day air them to me. I am expecting the plates no later than Friday, 8/18/17 8/8/17: Sent email to Kayla warning her if my tags were not received by 8/22 I would need her to next-day me a THIRD set of temp tags as the 2nd set would be expiring. 8/10/17: Received permanent license plate.