Steven Toyota

I have had many issues with this dealership and I have not even owned my car for one month. I chose the dealership because I was desperately in need of a vehicle and most of the dealerships in the area are closed on Sundays, so I ultimately had no choice as I did not have a car. The salesman told me one price was "out the door", with taxes and fees included, but once we were brought into the finance office, there was an additional $2000 tacked on to the price. The salesman came into the office, apologized abruptly, and left. It was 5 PM on a Sunday and we had already discussed that I had sold my car earlier and I absolutely needed a vehicle. This was my only choice, so we signed the loan. This dealership handles the loan process differently from any other dealership in the area, and they put the person with the best credit first on the loan, despite many statements from everyone in the party stating which order the names should be displayed. I digress, I'll just refinance my car in a year (more hassle for me...but nothing with this dealership will be easy, I can tell). I tried to get in touch with multiple people to discuss the loan and switching the names, and it took me multiple phone calls, emails, and voicemails just to get a response from someone, over the course of 2-3 days. I even included the general manager, Ryan, in an email and never heard from him. From my understanding he was out of town, but he still, as a manager, should've reached out to understand the situation and talk to a customer. Fast forward almost a month, I have yet to receive my license plates and my temporary tags are expiring. I call the DMV and inquire, and they tell me that they send the plates to the dealership and I need to speak to the title clerk. I call the dealership multiple times over 2 days, and finally get an answer from the title clerk, who couldn't even take the time to check her voicemails, of which I left two. When I did speak to her, she was rude and insisted that the DMV mailed them directly to me. But of course, the plates were going to the first signer on the loan and not to myself, despite my name being on the title of the vehicle. While I absolutely love my car, I regret buying from this dealership. I have told many people my issues with this dealership, from their lack of communication skills to the fact that there was an additional $2000 tacked on the car's price. If I could give this dealership zero stars, I would wholeheartedly. Just go to CarMax or McDonough. Or any OTHER dealership for that matter. If you want a dealership that responds and engages with you appropriately, do not come here. I really wish my money was not filling the pockets of these people.