Steven Toyota

It's absolutly crazy how this company sides with one another. Matt the service advisor is always on vacation or in a meeting and your not called back. I had issues and called the sales area. My car went back and forth since December to april. Ryan was very offended that I left a review stating what I just did about Matt while my car was at Steven Toyota and had been planed to be delivered. We went over the placing of the keys and everything. Was also called a liar about service he said was preformed then when mike the tech said in front of both of us certain work wasn't done he never even apologized for being wrong and treating me like a liar. Well arranged to have my car brought to me. Left a review and Ryan let me know he would not deliver my car and was unhappy about what I left about Matt. It's like there a little club in high school. I called Ryan because I had an issue, I had no idea he would get so offensive over family rather then just solve issues. When I called Toyota Ryan changed his story and well said something inaccurate AGAIN he said he let us know we lived too far to have our car delivered that we didn't have an arrangement. Just glad to have my car back and going to crutch field . I really got ripped of with payin extra for an upgraded sound system. Seriously the warranty on a new car did me no good. It's just astonishing the level of poor service that was provided. And DONT leave a review until your done with them. They will try and make you pay for it. Ryan used my freedom of speech against me. What [non-permissible content removed] to punish me for having an opinion and trying to get help over an issue where my cars not working properly. I have to pay all the cash, no refunds because my cars messed up and been in the shop a lot. I guess your not suppose to be upset or concerned if there's a problem.