Flow Mazda of Charlottesville
Dealership Sales Review
I purchased a 2017 Mazda CX-5 less than a week ago at Flow Mazda in Charlottesville, VA. Ray Jordan was my sales consultant. Safety is a high priority for me, and I was pleased when Ray explained the safety features while showing me the CX-5. Ray spent all afternoon walking me through what I needed to know to make a wise choice of features and details. Buying a car is normally a drawn out process but nice people can make such processes less of an ordeal. Ray listened to me, and answered all my concerns. We got through the paperwork without much pain/confusion/frustration, and I was pleased to drive my new Mazda home that afternoon. Now I understand that parts and service are integral responsibilities of owning a car. And when you want to drive a high quality vehicle, parts and service are not cheap. Who would want cheap, inferior parts and service? I wouldn't. I just hope that, as with my other Mazda cars, parts and service calls will not happen too frequently. I appreciate all the help Ray and Flow Mazda provided with registering the purchase with the DMV and my insurance. They arranged financing for me and helped me choose the most appropriate plans. In short, this purchase was pretty much painless all the way around. I felt appreciated and respected as a person, and at least this far I am a happy customer. I'd like to add that my little dog Molly actually "asked" me, in her little way, to take her for a ride, yesterday. If that isn't a recommendation for Ray and Flow Mazda, I don't know what is.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes