Honda Of Chantilly

My family and I just had the worst car purchasing experience ever here. After receiving an online quote at a fixed price via TrueCar, we drove down from MD to VA, in rush hour traffic. The person we talked to, Scott, wasn't available, so we had another salesperson, who was friendly, but seemed fairly new. After the test drive, we went in to go over the details. We then found out that what the phone/online associate quoted to us was incorrect, namely, that we would still be charged a $500 processing fee. While frustrated, we negotiated further and settled higher than we were expecting. This is when the Sales Manager, Rob Fraker, came over and tried to explain how they couldn't waive the fees any further, even though their salesperson told us he'd deduct them. So, either Scott was blatantly lying or was offering something he couldn't back up. Rob also seemed rather rude and condescending. Either way, that was the first sign something wasn't quite right with this dealership. We should have left right then and there, but we decided to stick it out anyways. So now we finally get the paperwork rolling. Meanwhile, our salesperson keeps running back and forth, telling us someone will 'be with us shortly'. To them, this means over an hour, apparently. By then, we've already been there nearly 4 hrs. already, well past their closing time. Getting tired, we asked Rob what was going on, then he quickly grabs a folder from right in front of him, as if it was sitting there the whole time. Only at this point do they begin to ask about payment options. Hello? Shouldn't they have been doing this during that whole time we were sitting there doing nothing, while they sat on our paperwork? If this is how their Sales Manager acts towards customers, it's a wonder they sell any vehicles at all. The level of disrespect and total lack of care is horrendous. No fancy showroom will make up for serious customer service failures. I hope potential Honda buyers look elsewhere for auto purchases. This dealer clearly does not care about actually selling cars.