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Pohanka Acura


13911 Lee Jackson Hwy, Chantilly, VA 20151 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

4.5 out of 5 starsservice Rating
I spoke too soon!
Written by bpickerall on 10/10/2008

I wrote a review (see below) about trouble with my RDX and lack of support from Pohanka Acura. I hereby rescind those comments - unbeknownst to me, Pohanka WAS working behind the scenes with ACURA to bring my problem to a satisfactory resolution. They did! While it may have taken longer than I would have liked (I'm not terribly patient in these matters), I am happy that the situation was resolved equitably. Lenny Gonzales and John Gullios both were instrumental in bringing it to a happy close. I will be back for service, and eventually (though hopefully not too soon!) another new vehicle. I highly recommend Pohanka Acura. It is easy to like a company when things go without any trouble. The real test is when trouble does come - do they stand up to make things right? These guys do. Enough said.

  • Recommend this dealer? No

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