Pohanka Acura

Had a bad experience where the mechanic left a two-foot long wrench on the tire base (after taking off the lug nuts). They brought me into the garage to show me something on my car. I know...what was I doing in the garage? I had never been asked to go into the garage before. Mechanic had me stand next to the car in front. Then he got it, started the engine, revved the engine and the wrench flew off the tire and hit me in the side. From there it got worse. Was not handled well by the Service guy who after asking me if I needed a paramedic (guess I brought it up one too many times and this was his way of telling me I was overreacting) then proceeded to tell me to calm down. You don't have to be hit by a wrench to know that telling someone to calm down is probably the worst thing you can say. The wrench part didn't make it any better. Asked to talk to the service manager. Was told he wasn't in. And apparently a customer getting hit by a wrench in the POHANKA garage is commonplace enough that it doesn't warrant escalating the issue. Asked that the service manager call me. No call the next day - but that was Sunday. No call on Monday. No call on Tuesday so finally called the customer service rep who didn't even know about what happened. No joke - the survey guys called me after to check up on how great their service was... Finally talked to the service manager. Apologized, empathized. Something similar happened to him so of course they take something like this so seriously. Was told I would get a call the next day or by Thurs afternoon with update on actions they took. NO CALL. Week later - I called the service manager. Not sure he remembered the name. Once again, apparently wrenches hitting customers are not that big a deal at Pohanka. Was told the service guy got a suspension for 2 days (don't people usually get 2 days off a week?) and "written up". Asked what that meant. Sigh. So no customer satisfaction. I think they thought I was trying to "get something out of them". Yes, that makes sense. In some wild scheme I had, I not only implanted the idea that I should be taken into the garage, I also somehow put that wrench on that tire knowing exactly what would happen. Yes, I wanted to be treated like dirt by POHANKA afterwards and then told that hiring a lawyer would be an option for me. WHAT?? Ah, this is another part of the story - called Acura corporate thinking they would "care" what happened at one of their dealerships. Not so much. Got a case number, a case advisor, advice again to go get a lawyer. And in both cases, they tried to pin me down on a monetary value for my "pain/inconvenience". Honestly, that wasn't the point. If any of this had been handled well from the beginning, it wouldn't have gotten this far. Guess money is all they can really understand - certainly not Customer Service. Used to own a Volvo for years. Let me tell you, Volvo dealerships CARE about giving outstanding service to customers because if they don't, they hear about it from Volvo corporate. ACURA - you could learn this lesson.