Pohanka Acura

Pohanka Acura and their service department has left me wanting to return to a Honda Dealer. I have experienced service reps who are incompetent, rude, and who make costly mistakes and then use denial as their excuse. Additionally, watch out for lot damage, as more times than not, my car comes out with a new scratch or dent, and then the dealer denies as responsibility. And worse they have even lost my key fobe. Jerry their primary rep is the worst; he is arrogant, incompetent, and rude. And as I have seen in other posts, a poor communicator with no follow-up. He quotes one price, yet I am charged another. The dealership has gotten too busy and is more about quantity of cars serviced, not the quality of cars being serviced. I would not recommend this dealer to anyone unless they absolutely have to take their car to a dealer and then I would definitely stay away from Jerry. I would only use them if you have a warranty item and/or you can't make the drive to [another dealership].