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Pohanka Acura


13911 Lee Jackson Hwy, Chantilly, VA 20151 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Save yourself some time, and go somewhere else.
Written by Alex Park on 09/24/2024

I had a terrible experience today at Acura. I was invited to come in because they wanted to buy my 2024 Acura Integra, but the offer they presented was significantly lower—$5,000-$6,000 less than other competitors. The only positive aspect of my visit was the sales representative, John, who was informative and genuinely tried to get me a better offer. However, after four hours of discussing potential new cars and negotiating with the manager, my time was wasted. What was most disappointing was the attitude of the manager, Samantha, who eventually came to tell us they couldn't improve their offer. Her condescending tone made me feel belittled for wanting a fair deal. It was funny since I was invited in, expecting a reasonable offer due to their low inventory, but instead was treated like I was poor. I will now be selling my car since I no longer want to be tied to their brand any longer, and will no longer ever buy from Acura again. Crazy how one interaction changed me from a potential lifetime customer, to a lifetime hater. Even their direct neighbor, Pohanka Lexus offered 3k more than Acura. I guess Acura doesn't think their car is worth much lol...

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Pohanka Acura on 10/03/2024
Dealer Response
Alex, I would appreciate the chance to speak with you regarding any interaction with our team that did not meet your expectations. Please feel free to reach out to me to discuss this in greater detail. I look forward to connecting with you. Best, Courtney Lindquist General Manager (703) 968-6600
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