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Ourisman Chantilly Toyota


4135 Auto Park Cir, Chantilly, VA 20151 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Worst car buying experience ever
Written by digidrive on 03/04/2008

I really hope I don't have to buy another car again for 20 years because this was the worst car buying experience of my life. This isn't 1970 and I don't think anyone needs to be subjected to high pressure sales and threats in this age. We had an initial salesman that was nice enough, gave us a decent deal, was really low pressure. But then we met our finance guy. He came on really strong, stank like cigarettes, and told us about his messy divorce within the first four minutes (nice). He then took us to a back room and tried to pressure us into buying a warranty that would double the cost of an economy car we were buying. We politely declined and he got irate. He claimed that only "old people" are so "out of it" that they pass up this wonderful opportunity to hemorrhage money. I told him that I had 5 car mechanics in my family that keep their American cars running for 20 plus years, which made him red faced and he threatened me that by telling him this, he could void my factory warranty. He then told us that when (heaven forbid, but it happens) one of us dies prematurely, the other will be so happy to have the title insurance (yeah that will cheer me up for sure) and that he just hates watching good people put themselves in a bad situation. When this didn't work, he asked us if we liked NASCAR at which point I almost choked laughing because no sighted person would think the my husband and I were NASCAR fans. We're nerds who are totally disinterested in cars outside of what the best mpg we can get is. This is just an overview. This man tried guilt, fear, threats to get us to buy this absurd warranty that was entirely useless to us and acted like a petulant child when we stood firm. I felt nauseas during points of his 45 minute refusal to appreciate that no means no and my husband broke out into hives because this guy was relentless. I would have walked out but the price was right and we needed the car! The senior management came by and told us that if we were unhappy with our experience and told Toyota about it, it would only reflect on the first guy, who we kind of liked. Nice. I would not recommend this place to my worst enemy. It was AWFUL and I am totally soured from the car buying experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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