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Ourisman Chantilly Toyota


4135 Auto Park Cir, Chantilly, VA 20151 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Poor customer service from manager
Written by Josie2U on 12/17/2017

I sent a text to get the special quote. I was contacted by the used car manager Ash. I scheduled an appointment to test drive the toyota venza. When I arrived to the dealership Ash the manager told me the vehicle was sold. I tole the manager (Ash) it took me 1 1/2 hour on the metro/bus. The manager repeatly said he cannot control when a car is sold. That may be true however he could have text me because he knew I scheduled appointment. I have his text messages. He gave no apology whats so ever. I would not purchase a car from Ourisman Chantilly Toyota even if I found a different car I like because of the manager Ash. I do not know why the venza is still advertised on the website. I feel I was tricked to come to the dealership so they could sell me a different vehicle. Haha I am too smart for that old used carman trick. [non-permissible content removed] Don't trust him.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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