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Merlex Auto Group


1105 N Glebe Rd, Arlington, VA 22201 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Advertising scam/bait and switch
Written by hinvirginia on 08/23/2016

RESPONSE to MERLEX's Anticipated response: The car they advertised did not sell on Saturday. As of texts from Jed at 1100 pm telling me car there, can't meet Sunday, clearly false advertising. Investigation will require them to show sales receipt of vehicle and date vehicle was supposedly sold. anyone who wants evidence of bait and switch and false advertising feel free to PM me- I have texts, video and audio recording of event. Car has now been removed from their inventory as of 8/23/16. Deal was not to wrap and ship- [non-permissible content removed] Don't ever go here !!! Just busted them for bait and switch and not having inventory advertised (false advertising). Recorded conversations between Jed and Mike when it happened this morning. Saga began when I spoke with Jed 8/19 and told him I wanted the 2012 Range Rover HSE they are asking 36,666 for (still shows up on their inventory page). We wanted to come see car Sun., and were told Alex had to attend funeral. I traveled up on train , stayed in hotel and arrived Monday at 10:00 am to view vehicle. it was not in lot, nor was Jed, who arrived at 1030. Was told vehicle had been sent to Alexandria car clinic. I called in their presence, no such car at the clinic. I was then told one of the mechanics (Zach) had it- also not true. Google Merlex law suit/sanctions. They were sanctioned $2500 for false advertising 12/2105, I have reported and made a complaint to DMV and FTC regarding this incident and investigation is now underway and more sanctions will be coming. In addition, I notified USAA as they were a certified dealer, and USAA has removed their ability to be certified dealer and is also investigating.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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