Merlex Auto Group
Dealership Sales Review
Im a young Veteran who came from Baltimore to Virginia to buy a 09 CLS 550..... Javier (cool sales person) helped me out and everything went well. Long story short, I finished the paper work up with the boss Walter. Everything went good, he told to get my car inspected from Maryland bring it to them and they'll have my tags in a few weeks, I said no problem. I got my inspection done (brake light out but I ate the price), drove all the way back to Va and gave them my inspection papers but around this time my 30 day tags are within a week of being expired. They gave me another 30 day tags and told me that my tags should be there within a week. 3 wks go by and I'm calling none stop, nobody wants to talk to me, they're hanging up on me and I can never get in contact with Walter. My tags expired 6/4/16 and I finally reached somebody 6/2/16 and they told me I have to pay for my own tags, tax and title... No apology, no help, and no additional 30 day tags. The car was 25k and I have to pay 6% in order to receive my tags not to mention the state to state transfer fee and a few more little fees totaling 1955.00. Mind u my car tags is now expired and I can't get to work, my car got towed because of the expired tags and I have no transportation due to the fact I was lied to. The money is not issue, it's just the fact of how they lied and treated me after the check cleared. I thought they were good guys but that's life and that's the nature of the business but I'm sure Karma will be in full effect because the man above don't like dishonest ppl. In conclusion, if you're buying from out of town, make sure that you see on paper that they'll pay for your tags, taxes and title or you'll be a victim. I wrote this hoping I helped someone not to bash the dealership but it is what it is.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No