Merlex Auto Group

I came very prepared to purchase a vehicle from this dealer after very thorough and thoughtful research and deliberation. When I (along with my husband and adult son) arrived at the dealership, we walked by a half dozen individuals who were smoking and playing music loudly. We were never greeted. I finally asked for the person to whom I had spoken on the phone and he showed me the vehicle about which I had inquired. As would any discerning person, we checked out the vehicle and inquired about the options for the poor tires. The tires were so bad that the tire pressure indicator was on - it was clear that they all should be replaced. I was given vague answers about the tire situation - one person told me it wouldn't be a problem to replace them, another only wanted to replace one tire (who does that?). Nevertheless, I asked to test drive the vehicle. They said okay, but made no attempts to move the other vehicles on the compact lot that were impeding the movement of the vehicle I wanted to drive. After at least 20 minutes, the general manager told me that he needed to see my bank account before I could test drive the vehicle. It is worth noting that had they asked the right questions, they would have known that I came prepared with an auto check from my credit union and I was a very serious buyer. In addition, the vehicle in which I was interested was eight years old and less than $22,000 - I could see if I was inquiring about an exotic automobile, but to ask to see my personal financial information without knowing how I planned to pay for the car was absurd and appalling. They did not take the time to hear how serious I was about purchasing the vehicle, ignored my requests, and at one point told me that they did not feel comfortable doing business with me. Unfortunately, the ordeal ended in a belligerent shouting match for a vehicle that still remains on their lot. Please spare yourself the disrespect and mistreatment.