Merlex Auto Group

And instead of the owner responding back, show professional courtesy and email me so I can have written conversations as proof of the lies! NO NO AND NO! I would not recommend or refer ANYONE to go to this dealer!!!!! I purchased a 2010 Mercedes truck, and found out before 30 days were up the thermostat had to be replaced! They sent me to "their" mechanic to get it checked out and fixed, only to tell me I was going to be responsible for paying half of the 580.00 and they would pay the other half ( keep in mind, it hadn't even been 30 days after I left the lot) took it to benz to get a full inspection and found out the battery had NEVER been replaced since 2010 and needed a new battery and the service light came on, for oil change and other things, (this was also done within the first 30 days) It's so sooooooooo soooooooooo much more! But I don't even want to waste the energy, however I will sharhave dealt with Sean, Steve, Walter for assistance with all my issues, ask over and over to speak with the OWNER OR MANAGER BUT was told by Sean, "neither one wanted to talk to me!" Also spoke with Melissa today and I honestly thank her for all that she has done bc she would be the only person that actually took the time to listen, and explain to me everything I'm experiencing is not my fault(oh because, not to mention I'm still waiting for hard tags after 2 months) and that's clearly out of my control, checked with the DMV several times, only for them to tell me the VIN #is not in the system so the dealer never sent the paperwork and she has assured me she will make sure to handle things moving forward as much as she can help, so that I do not continue to get the run around and brushed off as I have from everyone else! I read these reviews before going to this dealership, believing I would have this, "all around GREAT buying experience" but I that was NOT TRUE AT ALL! And honestly, I wish Melissa was the manager and/or owner of this establishment, she is VERY Professional and understands what it takes to display GOOD CUSTOMER SERVICE! I will never go to a "off the side of the road" dealership EVER AGAIN!!!! Melissa again, I THANK YOU for your help and most of all your HONESTY!!!