Merlex Auto Group
Dealership Sales Review
I am extremely disappointed with an interaction I had with this dealership through the TRUECar site. I submitted the form on the car's page to see if it was still available and get an updated quote and was confirmed that it is available. I then contacted the dealer (Merlex in Arlington, VA) via the price protection certificate which was emailed to me, during which they scheduled my test drive for the following day. When I showed up yesterday for that test drive, I was notified that the car had already been sold- 5 days ago! Not only that but it was the only car of its kind available there so there were no other comparable cars for me to look at to even make it worth my trip (I was in to see a Prius and the lot was full of Bentleys, Maseratis, Benzes, etc.) Not once during the entire process did someone alert me that the car had sold, even the day of a simple text would have been MUCH appreciated as I drove all the way from annapolis, MD to Arlington, VA during rush hour traffic. To make matters worse, the car is STILL online and listed as available (https://www.truecar.com/used-cars-for-sale/listing/JTDKN3DU8C5537876/2012-toyota-prius/) Update: after reading other reviews claiming the same thing happened to them and seeing your reply that the dealership's personal website always has the correct inventory, I checked for myself.... and the car is STILL listed: https://www.merlexautogroup.com/cat_pages/toyota.shtml
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No