BMW of Alexandria

I took my recently purchased BMW 7 series to have an extensive check performed on the vehicle. I read great reviews of there service department and even though they were an hour away from my residence I seen it worth the drive for great service. The vehicle was not under warranty and had approximately 56k miles. On top of having the check performed I had concerns of my own that I discovered such as the alignment and stereo system. When I received the vehicle back I was more than displeased. The alignment still felt way off and the stereo still popped and crackled. I was assured by my service adviser Steve that BMW's just pull to the right and it was more than likely the crowning of the roads. To add they said they could not "replicate" the stereo issue. I was not pleased but I need to have my vehicle state inspected so I had little time to think about the issue. I took the vehicle in and not only did it fail the state inspection they found more things wrong with my vehicle. They said the alignment was off which I just paid $170.00 to have fixed. They said my pads were near their end and my rear rotors where to thin to pass state inspection. To top it all off they said one of my tires was missing a lug nut. Now paying upwards of 300 dollars just to look at my vehicle and tell me what's wrong with it let alone to have me pay you after the fact to fix it I was more than displeased. After calling back with my issues and speaking with the service manager Bob I was reassured he would personally call me in the morning to have me a BMW loaner and receive my car again. The next day around 3pm I still received no call and after countless calls to Bob I never received a response. Fed up I called the general manager Mike. Mike was more than friendly and a real go getter in the situation. He made me feel confident that my issues would be handled after all credibility I had in the company was destroyed. Unfortunately the trend of talking a good game but not delivering remanded the same. When I was notified for pick up via email (no call made...) I was told that they replaced the lug nut but when they took off the lugs to seat them evenly they noticed one of the lugs was much shorter and not OEM spec and alerted me that there might be more on the other wheels...Now knowing that I paid to have the vehicle inspected and notified of ANY and EVERY issue I was baffled that they didn't even check the other wheels let alone fix the issue or ask me if I wanted it fixed! I seriously wonder what I even paid for as far as the inspection goes. At this point I figured it was time to cut my losses, pack up and move on. My issues were never resolved, I was about 2k invested into service with only half of my worries taken care of and to top it all off when I left the dealership no more than two minutes after I left the lot my flat tire alert came up. Even with them knowing there was an issue with the tire I guess topping it off with air long enough for me to take it to another service center was to much to ask. Service was sub par and customer relations blew my mind, I gave free range to tell me anything that was wrong with the vehicle and the only things found were things I pointed out, it was as if this company doesn't like making money?!?! The GM was a good guy and I can't be mad at him, he's only as good as his weakest worker which which was more than likely my service adviser which I would be surprised if he holds a job there much longer. Rule of thumb, if a service adviser tells you that your 100k + BMW just naturally "pulls" to the right, politely smile and run the opposite direction.