BMW of Alexandria

I would like to start off by saying that the negative reviews on this dealership have proven to be true and this was the most unpleasant experience that I have ever had with a dealership. This entire experience felt nothing less than rude and discriminatory. This is my first BMW and my first BMW service experience and it has put a damper on my view of the BMW brand as a whole. To begin, I called into the dealership and spoke to a service advisor named Karina Gonzalez (who is the rudest, most unprofessional advisor that I've ever dealt with before) and explained to her that I wanted to come in for a service since my vehicle has an active service contract. I asked her to verify that my information showed up in the system before coming in since bmw USA has updated it. She then verified and set my appointment for 10:30am. Upon arriving, she lied to my face stating that my car cannot be serviced on the basis of the service warranty not being transferable from the original purchaser which was incorrect per BMW USA because of my particular service contact type. At this point, I explained to her that she is may have the wrong information because the particular service contract on my vehicle is not attached to any individual owner but is attached to the vehicle. I also explained to her that BMW USA said that the dealer should call them if they have any questions. Instead of calling, she spoke to the service manager and explained that she felt the contract wasn't valid versus actually doing some research into the matter or calling BMW USA. She then walked me over to the finance manager (who I was told name is Chris) to try and sell me a "refresh" aka "extended service plan". Upon arriving to the finance manger's office, she went into the office and left me outside of the office with the door closed to adamantly prove, in my opinion, why she was right about service non transferability. I had to ask to knock on the office window and ask from the outside of the office if I could come into the office to be a part of the conversation. How rude and unprofessional? When I was finally offered to come inside, I was never introduced nor did I receive an introduction from either Karina or the finance manager. The service manager began the conversation by looking at his computer screen and telling me that that there was nothing that he can do on his end since I purchased a "used" car which they sold at their dealership in the past. I reexplained the details that I received from BMW USA and told him that BMW USA asked that the dealer to call if there were any issues or concerns. The finance manger then told said "Well you can call on your cell phone if you want". I then asked again if they could call from their office since BMW requested that the dealer call if there were any questions. The finance manager's arrogant response to me was "Well, I can call in an hour and a half because I have to help someone who is actually buying a "new" car because that's what I do. I'm the finance manager". At this point I'm wondering that if the finance manager wasn't able to help with this issue, why was I brought to you? To be reminded that I purchased a used car and that you sell new cars as if my concerns aren't as important? After this awful experience, I ended up reaching back out to BMW again and ended up getting my service done (under my exact service contract with no issues at all) by another Certified BMW dealership in my area just an hour later. This Certified BMW dealer also verified that BMW of Alexandria was misinformed. I want to end this review by saying, BMW of Alexandria has lost a future customer and I will make sure to let others know that they should not take their money to this dealership because they are rude, uniformed, and lack customer relation skills. I've read other reviews about this BMW location and realized that it seems others have had similar sentiments regarding this dealership and Karina Gonzalez in particular.