Handy Toyota
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Dealership Service Review
service Rating
Customer service is not dead.
Written byon 07/17/2024
I had my Prius serviced for a serious condition that required a long stay at Handy's to await a part. They loaned us a car for the duration. They also did all they could to get the part. When I picked it up after 2.5 months or so they had detailed the exterior to compensate for its exposure to the elements. I appreciated that. The Toyota service manager, Ethan, was very helpful in getting me out the door with my car & helping me to plan for service to my car before the winter. It's a bit of a drive from Essex to St. Albans but my family wants good customer service & we get it at Handy's.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes