Alderman's Chevrolet Buick GMC

I was hoping to give a 5 star rating but our experience was not worthy. Here are the reasons why. We sat down with Brian on a Friday at 4 pm and made the deal. Brian was great even stayed past closing to get the deal done. And that’s where things started to go south. We were not going to be able to pick up the truck Saturday because the truck still had to go through the detail shop and Brian was busy with deliveries because starting Monday, when we picked up the truck, he was out on leave. We had an appointment at 3:30 Monday to get the truck and that appointment started out rough because the gentleman who we were supposed to meet with, had to leave at 4 for a family appointment so we were put on another salesman. So the third salesman we sat with went through the truck with us and walked us through the onstar call, which was made at closing time. He did stop once on his way out to see how the call was going then, like the rest, left the premises. Also on that Monday we did sit with finance and Mr Magro. Finance was very good but that’s where we found out that one of the accessories that we told Brian that we wanted had not been ordered because of a lot of confusion between sales and parts which meant that we had to wait another week for the accessories to be installed. Mr Magro was very good as well stopping numerous times on Friday to see how the deal was going and on Tuesday as well. On Monday after we were done with the onstar call we had noticed that there were scuff marks and scratches on the truck so we wanted to report the findings but the doors were locked and everyone had left so I had to stop by the next day to show Mr Magro and the body shop our findings. Also during the deal, my trade was gone through with, in my opinion, a fine tooth comb because we were told that we were getting X dollars for the trade because of a ding in the rocker panel that was hard to see because of where it was. We never once haggled over the price of the new truck or the trade price yet my trade was gone through, again in my opinion, with a fine toothed comb. It may sound like we are not happy with the deal or the truck, which is false. Just not happy with how some things went. Have all the above issues been resolved? Mostly. We will have to wait to see exactly what accessories were ordered, because of the communication breakdown, to see if they were the ones we had told Brian we wanted. The accessories, scratches and scuffs are going to be taken care of on Tuesday September 2. In my opinion, knowing that Brian was not going to be able to see this deal to the end, Alderman’s should have either had another salesman sit in on the deal or should have handed the deal off to another salesman. Also, in my opinion, someone should have stayed at the dealership when we picked up the truck to make sure everything went well with the onstar setup. Not that I needed a babysitter, just felt weird sitting there with onstar and the dealership emptying out because it was closing time..