Salt lake Valley Chevrolet
Dealership Service Review
The initial work was done to satisfaction, but I have never been more disappointed in an overall customer service experience. I have been a loyal customer for the past two years after I purchased my vehicle here. I recently brought it in for some service and once I got my car back, I noticed a three foot scratch among a number of other scratches in the area and a dent that pushed out some paneling in the back. I understand my car is 9 years old and has a lot of wear and tear, but I know my car and to have the service manager flat out deny that they could have possibly done it and offer me absolutely no resolution is ridiculous. I will state clearly that the service manager has cost you a customer and I will never buy another car or have my car serviced here again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes