Salt lake Valley Chevrolet
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Don't get repairs here
Written byon 05/16/2025
I truly feel taken advantage of. I’ve been a loyal customer for years and have purchased three cars from this dealership. Yesterday, I was told I needed a thermostat replacement. Trusting the team, I approved the charges without knowing the full extent of the work. The job was completed in under two hours, yet I was billed over $1,000 in labor alone—amounting to more than $500 per hour. It’s incredibly disappointing to see loyalty mean so little. I had every intention of continuing to buy and service my vehicles here for years to come. Unfortunately, this experience has completely eroded that trust. I hope the inflated labor charge was worth losing a lifelong customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Salt Lake Valley Chevrolet on 05/16/2025
Dealer Response
Thank you for sharing your experience with us, Illidan. We understand your concerns regarding the thermostat replacement and the charges incurred. Your loyalty over the years is genuinely valued at Salt Lake Valley Chevrolet, and it’s disheartening to hear that your trust has been affected.
We strive for transparency and fairness in our pricing, and your feedback will help us improve. If you'd like to discuss this matter further, please feel free to reach out directly.
The Management Team at Salt Lake Valley Chevrolet, (801) 969-8221
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