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Salt Lake Valley Chrysler Dodge Jeep Ram


2309 S State St, Salt Lake City, UT 84115 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Buyer Beware, Con Artists selling Lemons
Written by jswins805 on 03/28/2016

I bought a used car from this dealership at the start of the month. The 5 minute test drive went great. I was told I could I could get the car looked at by an outside mechanic if I left a deposit. But later the dealership seemed wary about it (I wasn't sure why). Another salesman told me that I couldn't and reassured me of the cars quality and the inspection that it received. I bought the car. 1 day later on a 20 minute drive it started to smell like oil. The next day on a 45 minute drive, it started smoking. Now I know why they didn't let me get it looked at. I took it back to the dealership and spoke with Gabe, the sales manager, and he told me that I should have bought a warranty and sent me on my way. I called and asked to speak with someone else about the issue, that gentleman apologized about Gabe's response, and scheduled me an appointment. I showed up for the appointment and Gabe told me that guy had a family emergency and took me into his office to tell me again that he was willing to do nothing. The repairs came out to $2,300 and the inspection paperwork that I received, giving this car a clean bill of health was obviously falsified. This type of fraud and negligence can be expected from a hole in the wall dealership, but not from a dealership of this supposed caliber. I am extremely disappointed and will post this review everywhere else possible to prevent someone else from being taken advantage of by this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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slvdodge on 04/12/2016
Dealer Response
Thank you for alerting us of this issue, Josh. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Regards, Randy Aldridge – General Sales Manager – (801) 487-8755
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