Salt Lake Valley Chrysler Dodge Jeep Ram

I am an out of state buyer. I have been looking at a vehicle at SLV and another dealer, online and through phone calls. After a week of discussion back and forth I decided to move forward with the offer from SLV. I have a written e-mail documenting the offer. When I called Axell to say I was ready to close on the deal he said they changed their mind and his managers no longer wanted to close that deal we agreed to. His comment was since I was out of town I would not be bringing it to them for service and I declined the $350 key replacement "offer" so they no longer wanted to do the deal. So now I have lost the other option as I told them I was going with SLV and now the SLV option appears to be off the table. In my business this called breach of written contract agreement. I am still hoping there is some misunderstanding and we can move forward but I can not seem to get a call back from Randy or any other "managers" now. Oh and now, I have a credit pull on my report for no reason. Frustrating!!!