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Salt Lake Valley Chrysler Dodge Jeep Ram


2309 S State St, Salt Lake City, UT 84115 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Demeaning & Discrimatory Dealership
Written by Widow on 08/24/2019

Stay Away! I called to see if I could drive 45 minutes to test drive the Jeep Grand Cherokee SRT - I was told yes. Upon arriving at the dealership, I was met by Tony the sales rep (the only nice person working this dealership) and Al his boss. Tony pulled the car forward and let me look at the car... I ask some questions and decided I was interested enough to take it for a test drive. Tony said he would need my license and he would be right back. Tony came back out with a man named Glen. Shook his hands and he handed me back my license. He asked if I was really in the market for this type of vehicle because it was a $90,000 vehicle. I said yes, however it's not a $90k vehicle as the MSRP says ONLY $78,210. So yes, I am interested and that is why I came down to test drive it. He then followed up with … well do you need to drive it - my response was well it depends if you intend to sell it! At this point, I have now felt discriminated, and demeaned by this man. Yes, I am a woman, yes, I am a widow --- so sorry I didn't "look" the part of someone who could afford this vehicle. Long story … they denied me the opportunity to test drive this vehicle. I was so pissed - I got back in my $120,000 Tesla Model S and drove away! Unbelievable experience. I have never been treated so rudely.... and YES, it was a cash deal. No financing needed. Some widows have a little extra money laying around! These guys are [non-permissible content removed]!!! And yes I feel bad they made Tony miss a very good commission.... because he was nice!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Randy Aldridge on 08/27/2019
Dealer Response
We cannot believe this happened. The management has been severely reprimanded. We understand there is a huge difference between a joy ride and a qualified individual seeking to decide if they want to purchase and we humble apologies to you. For the inconvenience and huge waste of your time, we will have your sales consultant Tony Jones reach out to you and not only offer you a test drive, but we are also willing to bring the vehicle to you in Logan UT for the demonstration drive if you would be willing to consider. Again our sincerest apology. I can be reached at 801-792-2415 Randy Aldridge General Sales Manager Salt Lake Valley Chrysler Dodge Jeep Ram 2309 South State St South Salt lake, UT 84115 Store 801-484-8755 Fax 801-994-4479 http://www.saltlakevalleychryslerdodgeramjeep.com/
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