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Salt Lake Valley Chrysler Dodge Jeep Ram


2309 S State St, Salt Lake City, UT 84115 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Recalls
Written by David on 07/07/2019

Only giving one star because I have to. Avoid this dealership if you're in the market for a used vehicle. Between them and their sister dealership, Salt Lake Valley GMC, they both failed to check my vehicle's VIN for open recalls. The salesman did print out a CARFAX and to my fault, I didn't notice until, apparently it was too late. There were three recalls and one of which was a safety recall. After I took it in out of state for an oil change, they noticed the recalls. Upon initiating the recall work, and even bigger problem was discovered. They found that the pinion seal on the front differential had a significant leak and it had been that way for some time. If SLV had checked for recalls they would have found the leak. When I tried checking to see if the warranty I had purchased would cover it, the warranty company hadn't even received the paperwork...nearly a month later. Unfortunately, the warranty didn't cover the work and I'm out $900. The General Manager won't even return my calls...and don't deal with or trust anything "Bill" says. I did report them the BBB. I'm not holding my breath til I hear anything...

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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Salt Lake Valley Chevrolet on 07/17/2019
Dealer Response
Thank you for detailing your experience. Our team is currently looking into this matter.
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