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Salt Lake Valley Chrysler Dodge Jeep Ram


2309 S State St, Salt Lake City, UT 84115 (map)
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Dealership Sales Review

2 out of 5 starssales Rating
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Written by bbran24 on 05/22/2019

Found a CPO 2019 Jeep Cherokee Latitude Plus online, flew down Thursday to pick it up. Had a nice salesman, Bret. Other personnel were nice when I picked up the Jeep. Was told vehicle would be cleaned and serviced. Vehicle was not clean inside including windows, floors or seats. Vehicle had been serviced over 2000 miles prior. Undisclosed permanent blemishes to dash vents and damaged front passenger seat belt webbing I learned about after departing. The day after getting home I received a call that they deposited my check twice and "I might want to call my bank for a refund," with no offer of apology. No offer of remediation for any of these. I would have purchased anyway, but lack of full disclosure means buyer beware. Would not recommend this dealership or work with them again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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bbran24 on 07/13/2019
I did receive replacement parts for the damaged vent controls and infotainment center housing as well as a replacement front passenger seat belt. SLVCDJR also did pay for removal of the old and installation of these new parts at a service center at my location. I do appreciate the remediation on this issue.
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Randy Aldridge on 05/31/2019
Dealer Response
Hi Bob, Thank you for taking the time to talk with me and working with us to resolve the issue of the Jeep. I appreciate all feedback to help our team grow and learn from situations like this. If you have any question or concerns please reach out to me. I will be in touch when the parts arrive. Sincerely, Randy Aldridge – General Sales Manager – (801) 484-8755
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