Ken Garff Orem Sales Dept? Great. Ken Garff Orem Service? HORRIBLE.Written by 50thvette on 04/23/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No
Three years ago, my 2004 Honda Civic's battery indicator light came on, which usually means a bad battery, bad alternator, or both. I had just replaced my battery so I told the service staff it was probably the alternator. They completely ignored me and told me it was the battery. After waiting for 90 frustrating minutes for them to replace my battery (something I could have done myself in 20 minutes), I paid the $100 for a "Genuine Honda Parts" battery. I got in my RUNNING car which they had DRIVEN and THE BATTERY LIGHT WAS STILL ON. I immediately returned to the service desk and mentioned this fact, at which point they said, "hmmm, it's probably the alternator." YA THINK? Three irritating hours and $400 later, I left the service dept with my original battery which I had made them put back in and a new alternator. Two weeks later, that alternator died too, forcing a return to this rotten service department. They remembered me and after performing their requisite checks of the battery again, reluctantly agreed to replace this second alternator. With nowhere to go for three hours, I asked for a loaner car. "We don't do that," they said. After much insistence, they finally agreed to let me take their beat-up Honda Oddity courtesy van. They replaced the alternator under warranty (the new alternator's); I left and I've never been back, nor will I. Do NOT go here if you want a good service experience. This experience boiled down to a very poor service manager, who was RUDE and UNHELPFUL at every turn. He and the rest of the service department erroneously and arrogantly assumes that their customers know NOTHING about cars. That is an unfortunate mistake on their part, since some of us (read: ME) are in love with our Hondas. My Civic just passed the 240k miles mark; it's running beautifully and (hopefully) has many more miles left...but not because of the Ken Garff Orem Service Dept. Take your Honda to [another dealership] instead.