Ken Garff Honda of Orem Car Dealership Orem Utah | Edmunds
Print | Edit this listing

Ken Garff Honda of Orem Sales Reviews

  • 115 E University Pkwy
  • Orem, UT 84058 (map)
  • (801) 368-3986
  • Chat with Dealer
Sales Rating:


Written by jantzandal on 11/02/17 05:22:07 PM PDT Go back to Sales reviews
Recommend this dealer? No

We have had nothing but problems since purchasing our Honda Accord here. We were involved in an accident that destroyed the left side of the car. We took it to Honda to fix. Since the accident wasn't our fault, we did not have to pay the deductible. The man asked if we would also like to have the front bumper and headlight fixed since we didn't have to pay the $500 deductible. This damage was from a different incident so we clarified SPECIFICALLY that we would not have to pay the deductible. He assured us that it would all be included together and nothing would be due. Well of course we go to pick up the car today and they say they processed them as two separate claims and we could not have the car until $500 was paid. Though the employee was at fault, there is absolutely nothing management would do about it. To top it off, the headlight is STILL out and there is a NEW scratch on the back bumper that was not there. (We have photos as proof of the day of the accident that there was no damage to the back). Get it together Honda. You're all about money and couldn't care less about customer service. DON'T BUY FROM HERE.

Dealership Experience

Did the dealer honor all commitments made? No

characters remaining:

I am responding on behalf of the dealership.

Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.