Ken Garff Honda of Orem Car Dealership Orem Utah | Edmunds
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Ken Garff Honda of Orem Sales Reviews

  • 115 E University Pkwy
  • Orem, UT 84058 (map)
  • (801) 368-3986
  • Chat with Dealer
Sales Rating:

Do Not Take Your Car To This Dealerm Or Buy Honda

Written by macpoetsgirl on 04/23/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No

Took the vehicle in to replace an ignition switch that was recalled by Honda. They gave me back the vehicle with a disconnected alarm that operates my locks, panic button, alarm and kill switch. Now none of these 4 items work. They don't want to reconnect it or pay a 3rd party to do it. They will not stand behind their work. They feel I should have the original installer be responsible and I disagree with that position. They broke it they should repair it. So I highly recommend that you do not use this service department. And personally after the way I have been mistreated I recommend you do not buy Honda. My vehicle has already had 2 factory recalls. Honda even stated that they have had many customers in my situation and that their legal department tells them they do not have to stand behind any extra repair their recall creates. And not even the General Manager wants to help you.

Dealership Experience

Did the dealer honor all commitments made? Not available

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