Tim Dahle Nissan Murray

I went in to purchase a Rogue with my daughter on 3/27/21. I was prequalified with Capital One Auto Finance and offered up my pre-qualification letter & Auto Navigator Finance Pass # in hopes it would be a haggle and hassle free experience. The dealership has a big sign out front welcoming Capital One customers so I assumed I was at the right place. The Capital One Auto Navigator App shows interest rate, terms, $ down, trade in value and estimates tax, title and license as well. You can modify those fields and come up with good idea of what the monthly payment will be. I was told by the dealership the value I was being offered for the trade in so I plugged in that number and knew approximately what my payment would be. After we test drove the vehicle, we sat down at the salesperson's desk, filled out a credit app (that's supposed to be submitted to Capital One) and he asked what payment amount we were looking for. I told him we wanted a payment that closely resembled what the app was telling me and the lower the better. He said "ok" and walked towards the finance office. When he came back he showed me all the different options I had with terms, down payment etc. and the monthly payment wasn't even close to what the app was showing me with the exact same values entered in. I asked why I wasn't getting the price and interest rate the app shows and he told me I would have to pay over $2,000 more for the car if I wanted the low interest rate the app was showing me or I could pay the advertised price (that even the Capital One app shows) and pay two points higher in interest. I told him I would only do a deal if I got the advertised price and interest the app was showing me. When he told me it wasn't possible I asked for my keys so I could leave. At that moment the sales manager came over and told me I was "being a hard ass" and he wanted to explain why I'd need to pay more for the car or a higher interest rate. He explained they get incentives for using their preferred finance companies and I could refinance later and it would only cost me a few hundred bucks more. He bragged about being the number one used car dealership by volume and said how proud he is for being able to advertise prices so low. What good are low advertised prices if the customer has to pay two points higher than the norm in interest to get that price? Seems pretty shady to me. I told him I wasn't interested in playing their game and taking the time to refinance later. I said I would only do the deal from Capital One. He told me that wasn't possible so we left. I called Capital One to report the dealership's false advertising and for them trying to push me to use a different finance company, pay more for the car or a much higher interest rate. The app is the only reason I ended up at the dealership to begin with! It appears they use Capital One's app/technology to lure customers in and then do they old bait and switch! Capital One said the process is supposed to be easy, haggle/hassle free, go through Capital One Auto Finance and confirmed with me that the dealership never even submitted my application to them. The dealership did pull my credit though as I've received alerts from Credit Wise and Credit Karma. Avoid this dealership. Not only do they false-advertise, they also gaslight you and call you names if you don't want to agree to take their deal. What a horrible experience which is why I signed up for the haggle/hassle free deal to begin with!