Tim Dahle Nissan Murray

I have never in my life experienced such awful customer service. So bad that it left me in tears. My husband and I went in wanting to trade our car for a Nissan Rogue to lower our monthly auto payment. Chris Giligan was our salesman and lied to us. We purchased a 2019 Rogue, which we were told was in great condition. The CarFax was clean and there was no visible damage. Before purchasing, I noticed some moisture in the left headlight cover, and mentioned it to him, and he said that it was normal and there was nothing he could do. He was super pushy and annoying trying to get the deal done and that point we were just tired and trusting so my husband and at that point I just signed the papers and got it over with. The next morning after I brought the car home I noticed more moisture in the cover. It made me question whether or not there was damage within the bumper or headlight so we started looking around. Come to find out the car had been hit or hit something and the bumper was GLUED back on with BONDO glue! It wasn’t even aligned. There was also a large crack in the headlight cover (causing the moisture to get in) and the cover over the driver side tire wasn’t even attached. It was a huge mess. Whoever “fixed” this car didn’t do it properly (obviously) and didn’t report it. When brought up the following day to the salesman he acted dumb about it like he had no clue. I asked him, “don’t these cars go through a long inspection process before they are sold?” He said yes. I then asked why it wasn’t noted in the description of the car. His answer was “they must have missed it.” He then pretty much said my options were to have them drill a hole in the cover (which I would have to pay for) so the water could leak out. Wtf? I almost died when he told me that. Who does that? My other option was to find something the exact same cost to exchange it. However there wasn’t anything else in our price range that wasn’t beat up, scratched to death, or HAD A JACKED UP BUMPER LIKE OURS DID!!! While showing us the cars they had he was still trying to get us to choose something more expensive too so he could make a better sale. I cant with this guy. We lost our $1000 down payment and had a huge blow out with him and his awful boss, Rich Arvay, who also didn’t give [non-permissible content removed] about our situation. He pretty much told me there was nothing they could do (besides drill a hole in the cover haha) and that this was my problem now because I signed the papers. He was rude, unfriendly, inconsiderate, and selfish. He kept telling me I practically got the car for free because it was “such a good deal.” Um. No, buddy. $24,000 isn’t getting anything for free. Such great customer services, huh? So now we get to repair it all ourselves out of our own pocket. They said they could repair it (priced wayyyy too high) and refinance our loan and up or payment.😂 What a joke. THIS WASNT MY FAULT TO BEGIN WITH!!!!! I will never step a foot into that dealership again. You couldn’t pay me. Chris and Rich were two of the biggest [non-permissible content removed] I have ever dealt with in customer service. I honestly don’t know how they still have jobs. They are shady, dishonest, and rude. I can now see why this shady dealership has such awful reviews all around. I should have trusted my instinct and gone somewhere else. I will continue telling everyone I know about my horrific experience with Tim Dahle Murray in hopes they don’t have to go through the same [non-permissible content removed] situation that I did.