Tim Dahle Nissan Murray

My wife and I purchased a 2013 Nissan Rogue here a little over two months ago. The initial experience was very bad. After finalizing the sale, it took them several hours to get the car through cleaning and detailing, when they told us it would only take 30 minutes. Then every 30 minutes to an hour they would come back saying it would only be another 30 minutes. That lasted for HOURS. Then that night after driving the car, we noticed a light was out. This was only hours after leaving the dealership. When we contacted the dealership to have them replace the light, they kept telling us they would talk to the manager and get back to us. They did this for days. We have to fight and fight to get them to replace one lightbulb that was broken before we ever got the car off the lot. But those things aren't why we are leaving this review. We let those things slide. Now for the straw that broke the camels back. Over the past two months, the low tire pressure light would keep coming on. We took it in to Big O, who told us the wheel had an erosion problem that caused the tired to not seal properly. They told us they just needed to clean the wheel, fill up the tire, and it would be good to go (at least for a while until the pressure got low again). They said erosion is just something that happens sometimes. Within weeks, the light came on again, and Big O found erosion on another low tire. The light continued to come on frequently until we finally told Big O to take off all wheels and tires and find the issue. Turns out, not only did every tire have this erosion, but the problem was so severe that one of the tires was literally falling apart and chipping away where it should seal. The tire could have fallen off, blown, etc at any minute. We could have been driving at high speeds down the highway with our baby in the car and any of the tires could have blown off at any minute. Of course, we had to replace the tires and wheels. When we told Nissan we wanted them to cover the expense, they did the usual and kept telling us they were waiting for the sales rep that sold the car to be in office, or they would let the manager know and he would contact us. This never happened for days! We had to go in to the dealership in person to talk to the sales manager. They told us the warranty doesn't cover wheels and tires. When we told them this car was not in any condition to be sold (it was a huge safety hazard), they told us that they got an inspection and the car passed inspection, so they wouldn't cover based on any safety reasons. I want to know what kind of shady, biased person they got to do this inspection. And even if they did pass a basic safety inspection, those wheels and tires were in terrible condition, and I believe my family was at risk driving this car around. We had to pay almost $2000 to replace the wheels and tires on a car we just paid for. $2000 to Nissan is nothing. $2000 to us is huge. Since this dealership so clearly does not value the customers that buy things from them once they are out the door, we will never be buying another product at this location. I recommend anyone reading this do the same. Just look at all of the similar reviews. These people could care less about their customers once the sale is done.