Ed Kenley Ford

Their warranty is great and they processed the loan quickly. We walked in with a pre-approved loan but the salesmen handed us a "request for credit" application. I told him that we did not want our credit pulled again because I didn't want it to reduce our credit score any more. He insisted that it was just to verify what we had already told our bank and that he wouldn't be pulling our credit. I called him out on this 3 times but he kept his story. I knew he would get commission if he could get us into one of their loans. We finished the business part with him and walked into the finance managers office to finish the deal. He said, "here is your new interest rate." I explained that we didn't want our credit run and he said he didn't know that, did I want him to call in the salesman. It was 8 pm and I wasn't in the mood for drama so I said no, so that we could finish up. The fact that the salesman outright lied to my face 3 times about this credit item tells me that they have no heartburn lying about more critical items. I needed to trade in my Mercury as it was a lemon and get a Toyota that they had on the lot. I knew that I would get more for a trade on a Mercury at a Ford dealership, so that is why I was there. I won't go back for any reason.