Toyota Bountiful

We have a child with special needs that requires the auto access seat offered in the Sienna. We had been researching these vans for quite some time and were waiting on a raise to purchase the van. We saw that Bountiful had lower tax rates and decided to go to Toyota Bountiful for the lower rate –big mistake. Because we had to special order our van, the salespeople used every trick in the book to take advantage of us, all the while saying that this is how they treat their family. I would hate to be their family. In the beginning we were presented with two offers. One with a higher interest rate, and one with a lower interest rate, but with a bunch of useless packages added on. He said he had to add on those things in order to get the rate down –total lie, this is called “dealer reserve” and buying down the interest rate. We figured we'd rather get something out the deal and not throw money away on interest. We later realized that we had many more options because the interest rate is completely dependent on credit score and is not manipulated by packages or price. We had already signed though and got trapped. After giving them a down payment to order our special needs van they did not give us updates or return our calls at all (we have the phone records to prove it). We repeatedly called to check on the status, but never got a straight answer. At one point they told us the van had been built and would be there the next week. When we called back they realized it was going to a different dealer in Indiana. How do they not know where their inventory is coming from? We had better luck directly calling the fleet manager and even found out that the van was there before the salespeople knew. Their lack of communication with us and each other was appalling. When we sat down to negotiate the final price they refused to budge on anything. The tax rate had gone up since they made the first offer so they gladly put that in. We wanted to make sure that the $1000 manufacture rebate was coming from them and was separate from the $1000 Toyota mobility reimbursement. When we mentioned this he said they were the same thing, which we knew was a complete lie because we had agreed at the initial offer that they weren’t. My wife started getting emotional and he repeatedly told her to stop crying –which made us way more upset. We held our ground and he totally blew up, jumped up from his chair, yelled at us, and stormed out the door. After a heated conversation on the phone with his manager, he came back and acted like he had done us a favor by separating the two. From that point on he was very short with us and chided us whenever we asked questions to clarify the contract. The only saving grace from this is that we love our van. It works great for us and has not given us any problems. For this reason, we will always buy Toyota vehicles, but we will NEVER buy from Toyota Bountiful again –which is too bad for them because my in-laws recently purchased a Toyota from a different dealer based on our experience. From our experience: salesperson was useless, financial and insurance manager was the sneakiest person there, and the manager was just a smiling face putting on a facade.