Big Star Chrysler Jeep Dodge RAM FIAT Clear Lake

I purchased a brand new Dodge Ram 1500 with the ram boxes in June 2010. I paid the dealership to have the bed sprayed with Rhino Liner, which they contracted out to a 3rd party. Three days later I went to the dealership to take possession of my new truck (until then, I had never taken possession) and found that the driver's side ram box was damaged. I was assured by the Internet Sales Manager, Lincoln Stahl, not to worry. He told me to take my new truck home and enjoy it and that he would order the piece to fix it and let me know when it comes in. So, trusting that it would be remedied (after all, it was a brand new truck with a great warranty) I left the dealership with my new (slightly damaged) truck. Six months and many calls later, the truck was finally repaired. Then the very next day the ram box broke again, same piece for which I had been waiting > 6 months. Clearly, the wrong piece was replaced. Turns out the entire ram box lid was in need of replacement. Again, I was told to go home and don't worry about it. They sent a technician, Gerran, outside to take pictures of the damaged area and said they would order the proper part this time. Fast forward 1 yr 7 months. I STILL have a broken ram box. After numerous calls over many, many months to the Service Manager, Robert Jackson, to the Internet Sales Manager, Lincoln Stahl, and to the technician, Gerran, who took the pictures, we never received return phone calls. Ultimately, I contacted Dodge Corp and finally got the issue resolved under warranty. So, after waving good-bye and allowing me to leave the Clear Lake dealership with a broken truck one year and seven months ago, and assuring me that they would fix it, that dealership was willing to allow me to swallow a $1200 repair that was not my fault at all. These people are not honest and I will never allow them to even change my oil, much less buy another vehicle from them. And I will never recommend them to a friend. I find it utterly amazing that the Dealership owner puts such unprofessional, dishonest personnel, in particular Robert Jackson, in Management positions. This dealership's lack of judgment not only cost them a loss of a customer for life, but countless other customers who saw the seemingly poor craftsmanship of a brand new Dodge truck with a broken rambox for 1 1/2 yrs and through word of mouth and communications such as this. If only people would treat others as they would want to be treated, nothing more.