Big Star Chrysler Jeep Dodge RAM FIAT Clear Lake

While taking my truck in for service, I was originally told that service would be completed by the end of the day. Later that afternoon, I was told that they had to get parts from Dallas, and that parts generally arrived in the morning, and that my truck would be ready by 1-2pm the next day. Janie Mercer indicated that she would make check on the parts in the morning, and let me know if there were any problems. I did not receive a call in the morning, and assumed that the work was progressing as scheduled. To check on the work and confirm that my truck would be ready by 1-2pm, I called at approximately 12pm and was told that "the work was progressing as scheduled." She said she would need to check with the man completing the service, but she said it would be done shortly. She then called back at approximately 2pm to tell me that the parts did not arrive because of weather delays--and that they would need to keep my truck for another day What really bothered me was the poor communication. It was clear that when I first called at noon, she did not have any clue about the progress of my truck, nor the delay in receiving parts. It was only after the lunch break that she called to alert me of the problem. At this time, I was obviously dismayed--as not having a vehicle for over two days was going to be a signficant harship. I asked if I would be able to get a loaner truck at this time and was told that they did not have any--I would just have to wait till it was ready. In total, I felt like they completely disregarded their customers time and obligations and would not recommend this dealership for service if other options are available. I don't quite know how they were awarded a "five-star" by dodge/chrysler.