Greg May Honda

I am a single senior lady who was on my way to Denton with my daughter to attend a family funeral, when my Honda Element broke down in the dark of the early evening hours of a Friday. I was forced to utilize the services of Greg May Honda, the nearest certified Honda Dealership, that would be able to diagnose and repair the problem. I was able to drive it in to Greg May Honda the next morning. I called to check on the repairs the following Monday to be informed me that the car would need an additional day to obtain the needed parts, so we would have to spend an additional night in a hotel. When we arrived into Waco at noon on Tuesday, they had not even begun the repairs; so we sat in the lobby for 3 hours waiting for the repairs to be completed. I began thinking that the Element had stranded me once before and this was a dangerous situation and perhaps buying a new car would be a good idea. While waiting I was approached by a sales person who seemed to be honest at the time. I have bought many cars in my lifetime and this is the worst experience I have ever had for the following reasons: 1. I was humiliated by the sales person who put on theatrical performances in front of all the customers 2.The car was misrepresented by the sales person who said the car came blue-tooth ready-I find out after I buy the car, that this is an 800 dollar accessory and the car does not come with it, something that was very important since I am in sales and blue-tooth ready was critical to me. 4.I was also told that I would get the 0% rate, the Honda Promotional Celebrate Program price of 400 dollars off the sticker price, and 5,500 for my car 6. In financing the lies came to a head when I discovered that the interest rate charged was not 0% but .09. I was so upset that I got up too leave; when they mysteriously resolved the issue and gave me the 0%. I was so upset that I failed to scrutinize the new contract for additional changes they had made to recoup the loss on the 0% they had to give me. A few days later I discover the changes they had made. The sales price had been increased to the sticker price, 500 dollars had been taken off the trade-in amount and they had included a 300 fee for Multishield Protection. I thought this was a required charge. They never explained that there was a charge for this and that it was optional. Why was I not asked?????? I have an auto policy that covers theft. They miss-led me to believe that this was a free courtesy service to me. Why would I want to get insurance on a car that is already insured!!!!!!!. 7. Several days later I called to visit with the General Manager about my concerns. He answered the phone with his first name and then he was totally quiet. I asked him if he really wanted to hear my concerns. He was indifferent and got very sharp with me and said, "isn't that why you called?" I relayed my concerns about what had happened and he said "none of this ever happened!" I was totally shocked. Then he was silent again and I asked him if he had any resolution to the problems I had experienced? There was total silence again, then I asked if he could start with an apology for my experience I had with Greg May Honda. He said he was sorry with an indifferent meaningless tone of voice. He again reiterated that none of this happened! I offered a resolution for all the losses I had incurred and the humiliating tactics I had been put through. Now I was being called a liar. All his employees had witnessed the embarrassing theatrics, along with all the customers in the show-room floor/service areas. He again stated, "I am doing nothing for you, because none of this happened!" When Honda called with the survey they do, I asked the representative if there was an owner of this dealership I could speak to in regards to my experience. They said "no, that only the General Manager and that was it." I was then forced to file a complaint with Honda who could do nothing about unethical sales practices and m