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Parkway Chevrolet


25500 State Hwy 249, Tomball, TX 77375 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
2016 Corvette RIP OFF
Written by vette2016 on 09/21/2017

Hands down the worst experience I've ever had with a car & dealership. Not only did Parkway Chevrolet sell me a defective 2016 Corvette, they are not working with me in anyway to resolve the issue aside from allowing me to take my car in over and over and over for service. Rear differential was the FIRST issue, immediately after I put down $15,000 on this car. They decided charging me for 2 new $450 TIRES would be easier than replacing the differential. Yet never bothered to send me photos of the nails in my tires, because I was out of town. I sent dozens of emails and calls. The first time I had my car in service it was there for NINE days. Another time they had it for ELEVEN days. They give me a completely filthy loaner TRUCK each and every time I had to take my car in. I have been through this with GM before with a Hummer that was defective, & did not have anywhere NEAR this much trouble with the dealership or with GM. With parkway, I INITIALLY simply asked them to apply my $15,000 down payment and my $875 paid monthly payments to another corvette, instead of my having to file with GM to buy back the vehicle. Simple solution. NOW I AM DEMANDING THEY REFUND MY MONEY AND TAKE THIS VEHICLE BACK. In 2016 when I originally filed for help with GM, There was absolutely Zero indication that GM cared to uphold their name and back this product, & Parkway has no interest in maintaining the integrity of their name. I explained to everyone very clearly that I have been paying close to $900 a month for a car that has not been running properly since I bought it, on top of the fact that it has been in service equating to close to an entire month collectively. I INITIALLY afforded them the opportunity to take the vehicle back and put me into another one, and they elected to treat me with nothing but absolute disregard. The dealership doesn't care in the least about ANY OF THIS. They have dismissed every issue with this car, just so I will 'go away'. AUGUST 18,2017: car was towed in because it wouldn't move out of park. TRANSMISSION SHIFT CONTROL HAD TO BE REPLACED. YES, ANOTHER MAJOR ISSUE. I got my car back to find they left me with ZERO GAS AND MY CAR WAS FILTHY INSIDE AND OUT. I Heard back from FORBES DURDIN AUGUST 19,2017 AND HE TOLD ME TO "take my business elsewhere". Nothing more. General Motors contacted me: John [contact info removed] on 8/23/17 and I submitted my report. John told me that he would get back with me in a few days with an update, and advised me not to retain an attorney, as General Motors would resolve the matter for me. I never heard back from John. I called him yesterday 09/20/17. He told me that he spoke to someone in service named 'Joe' at Parkway Chevrolet, and that General Motors will not be assisting me any further. I then asked him if he received my service history report because Parkway Chevrolet has refused to send it to me. John then told me that he will not send that to me either. He also told me to take my corvette to a different dealership, after I told him I have a new issue with the car. I requested help from GM last year right after I bought this car, and it went nowhere. I am requesting help again from multiple parties, as anyone can clearly see that Parkway sold me a defective vehicle. I will send GM, BBB AND THE ATTORNEY GENERALS OFFICE my attorney's information as soon as I retain his services tomorrow!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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