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Sulphur Springs Chrysler Dodge Jeep Ram


1505 Industrial Dr W, Sulphur Springs, TX 75482 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Experience Sales and Service
Written by monkeymaniac on 10/13/2014

I purchased a car from this dealership with 37000 miles. Check engine light was on and had dealer check it before purchase. Was told part was on order and would be fixed next day. Car turned out to be dangerous and undrivable and was not able to take it home. Was assured it would be fixed. I got the car almost a month later just before my first payment was due. Drove the car for a month and just before second payment was due the same problem occurred rendering the car dangerous yet again. Dealer would not listen to my complaint and said that I caused the failure and they reset the check engine light. We did not get out of the parking light and failure occurred again. Had to go back in service. Dealer would only "trade" us out of the car at a loss of over $6000 not including the down payment we made or the 2 payments we made on a car that was in the shop for half the time we had it. I took the trade because this car was dangerous and the safety of my family was more important. Now the dealer has placed the same car back up for sale knowing it has a repeating catastrophic failure that they have not been able to fix rendering the car undrivable and unsafe. During this process of it being in service neither the service department or the sales manager would return any calls. The only way to get any information was to make repeated trips to dealership to be told repeatedly they were working on it and they were going to try "one more thing" and if that did not fix it they would buy the car back which they did not do nor did they make it right as the sales manager personally told us they would if the car continued to have this problem. This has already cost the dealership 2 sales of new cars because of my experience with them and although I was planning on trading in to a car we really want in a year or two, it will not be with them. Beware because once you buy from them you are on your own. Unfortunately I can not submit with 0 stars. If there was on option it would be negative.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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