AutoNation Chrysler Dodge Jeep Ram Spring

My purchasing experience was one of the best I’ve had. My salesman was great he addressed all my issues and helped me in every way possible. He even made sure I got the floor mats and trailer hitch off my trade in, as they were recently purchased. The follow up to the sale is the issue. I really enjoy my new Dodge truck, but there are some things that need to be fixed under warranty. Every time I call to set up an appointment to get these items fixed all I get is the phone shuffle or they are out 4 to 6 weeks. They are kind enough to tell me I can drop it off and leave it, but then I am without transportation. The sad thing is I can call back in 20 minutes and schedule an oil change or tire rotation and balance, you know something they make money on, and they can get to me usually the next day. I’m sure if the items that needed to be fixed weren’t warranty items they would be happy to take care of me since they would be charging me. Where is the real customer service, what happened to standing behind what you sell. The salesman that was taking care of me is no longer there so I don’t even have someone to discuss this with and get any help. So now I have a brand new truck with an A/C that is acting up, a headliner that is falling out, an LED light that isn’t working, and a transmission that is shifting rough and slipping. I guess my only saving grace is the 5 year bumper to bumper I paid extra for.