AutoNation Chrysler Dodge Jeep Ram Spring
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Dealership Service Review
service Rating
Warranty Fiasco
Written byon 07/08/2021
Brought the car in for service on June 18 and received a loaner car. They called on June 28 to inform us of the issue with the car. At this point, they claimed we didn't have a warranty. I informed them of the warranty, gave them the warranty company's number, the policy number to confirm this information -- to no avail. The representative was dogmatic and I went back and forth with the dealership about this situation. To further complicate matters, no one in the service department ever called me -- I always had to reach out to them. A very frustrating situation all around.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kevin Smith on 07/13/2021
Dealer Response
Hi, we are disappointed to hear that you did not have a more positive experience with us at AutoNation Chrysler Dodge Jeep RAM Spring. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (281) 715-6927 so we can work towards a resolution. Take care!
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