AutoNation Chrysler Dodge Jeep Ram Spring
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Dealership Service Review
service Rating
Frustrated
Written byon 06/25/2021
Given a loaner for a little over a week so they could diagnose the continuous problem with my vehicle. Told that there was not an issue in the time frame kept. Following morning after picking up my vehicle it does the same thing and something new. Very frustrated at this point. It’s been a big inconvenience and very time consuming issue. Warranty is due to expire in November and I’m afraid the problem will not be resolved by then. Nothing against the service representative, Jeff, he has been great updating me and very understanding of my frustrations. Don’t know what kind of review is deserved at this point.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Gloria Scott on 07/05/2021
Dealer Response
Hello, we're disappointed to hear of the negative experience you had at our location. If you are willing, please call our General Manager at (281) 715-6927 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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