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AutoNation Chrysler Dodge Jeep Ram Spring


21027 I-45 N, Spring, TX 77388 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (29) No (2)
Service Rating
Recommend:
Yes (17) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
AutoNation Spring, TX
Written by NOPE2021 on 05/12/2021

Worst experience with a dealership. Ever. Erik our service contact, ill tempered, not service oriented. Third time we've taken the car in for the same issue since February. Kept telling us to driver it another 1000 miles and then come back. Brought it in on a Saturday, made an appointment and was told "that's the busiest day of the week" and apparently they wouldn't know what was wrong by then. Why make a service appointment on a Saturday then? I bought the extended warranty when I bought the car that is supposed to cover everything except tires. Also provides a rental car for the length of time the repair is being done. Erik said it only covers me for one day. did not offer a loaner. So it's still not fixed. Still. Recalls were the reason for the service in the first place. Now the car accelerates on it's own. Without warning.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Trinity Miller on 05/13/2021
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We hope you are willing to give us another chance. Please reach out to us at (281) 715-6927 so we can work towards a resolution.
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