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AutoNation Chrysler Dodge Jeep Ram Spring


21027 I-45 N, Spring, TX 77388 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (29) No (2)
Service Rating
Recommend:
Yes (17) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Terrible experience
Written by madclient on 04/15/2021

If I could give it 0 stars I definitely would. Took my jeep for a simple oil change, tire rotation and alignment for a 8:30AM appointment and it was not ready until 4PM AND was not fully completed. The representative proceeds by telling me the alignment was done the right way and that it was probably my tires even though they are basically brand new. I had also asked about replacing my wipers which never happened and I had inquired about a defected visor which was also not looked into. The tire rotation you ask? They couldn’t even check the psi on the tires and the jeep felt more wobbly than ever and now the engine is making a weird noise. I’m glad they were able to at least do the oil change the right way. I’m extremely disappointed in the service I PAID for. I purchased my jeep rubicon in this dealership but there’s absolutely no way I’m bringing this vehicle here again for incompetent work done.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Trinity Miller on 04/16/2021
Dealer Response
Hi, we regret to hear that you are displeased with your recent experience with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 715-6927. We would appreciate the chance to turn your experience around.
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