AutoNation Chrysler Dodge Jeep Ram Spring
Dealership Service Review
Well to start this was a 30,000 mile service that the clerk said would take between 2.5-3 hours to complete and I was fine with that so I chose to wait. So at 9:30 am I chose to wait for 3 hours. 3,4,5 hours go by and nobody has checked on me or gave me any updates so I grab a greeter outside and ask him to check on my vehicle and he comes back and tells me they are almost finished. So finally at 3:20 pm my vehicle comes out and is done(6 hours later) all I could do is laugh because they wasted my whole day and then asked me to pay them. I’m really not into writing bad reviews on places but this was my worst experience at this place and I’ve bought 4 cars from this same dealership. So when they sent me this survey to fill out I couldn’t wait to give it 1 star. And no I wouldn’t recommend this place to a friend
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No