AutoNation Chrysler Dodge Jeep Ram Spring
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Dealership Service Review
service Rating
Warranty and service work
Written byon 10/02/2018
Borderline horrible. Service writer, Colby, leaves the dealership wanting and falling short. She projects a total "whatever" attitude. She did not follow through with making sure I got picked up to come get my truck when it was finished: told me I'd be 1st on the list for 7am pick up, turned out I wasn't even on list. Finally got picked up at 11:30. I just had a Mobil 1 oil change... service took head off and put it back together with conventional oil.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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autonation on 10/29/2018
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 651-3600 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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