AutoNation Chrysler Dodge Jeep Ram Spring
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Dealership Service Review
service Rating
Replace catalytic converter
Written byon 08/31/2018
Service rep, Tom, never called me about the status of my vehicle. He was supposed to call after the diagnostics were done. I had to call him 4 times before I could get the results. The repair should have been quick, but since it was so late by this point, I had to bring the car back another day.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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autonation on 09/10/2018
Dealer Response
Thank you for leaving us this response, we are disappointed to see that everything was not completed in a timely manner and to your satisfaction. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 651-3600. Thank you for your input, and we hope to hear from you soon.
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